Customer Service Representative (m/f/x) French - Berlin
Invincible Brands is an e-commerce brand builder focussing on creation and fast internationalization of brands in rapidly growing markets for innovative and high quality consumer goods. Our marketing platforms reach millions on social media every month. This powerful combination of greatest products and international social marketing creates sustainable and strong brands.
We believe in hiring talented people and giving them freedom, autonomy and responsibility they need to achieve their full potential.
Currently, we are looking for a Customer Service Representative (m/f/x), who would support the French teams of Natural Mojo, HelloBody, I AM KAMU and Banana Beauty.
- Answer customers requests and questions on a daily basis
- Process orders, forms, applications and requests
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Communicate and coordinate with internal departments
- Obtain and evaluate all relevant information to handle product and service inquiries
- Excellent French and English language skills (German, Italian or Polish will be a plus!)
- Ability to multi-task, prioritize and manage time effectively
- Excellent verbal and written communication skills
- Problem analysis and problem-solving
- Accuracy and attention to detail
- Knowledge of MS Office
- Fun working environment and a great office situated in the heart of Berlin - we are not a call center!
- Ownership of tasks and diverse challenges with personal mentoring
- Multi-cultural, motivated team with flat hierarchies and team events, happy hour etc.
- Dynamic flair of fast growing startup and the opportunity to help shape the company